Refund policy

Walking away pleased with your purchase is the mark we chase. Where it falls short, the notes below trace how sending it back and drawing your money returned works.

01 · The Window

The count opens the day it lands, and from there 30 days hold open for a return request. It hinges on the item staying unused, keeping its original packaging, and coming back in the shape it left in.

02 · How to Begin

Reach us through the contact page with your order number and the reason behind the return. A nod from us brings the word on how to ship it and where to send it.

Note: anything sent back without a word to us first can't be taken in.

03 · Damage

Run an eye over your order the day it lands. Faulty, damaged, or plainly the wrong thing draws a note to us at once, and we settle on something fair alongside you.

04 · Items Held Back

A short roster stays clear of returns: goods built to order or personalized, anything broken through misuse, anything parted from its original packaging, and anything marked final sale on the day of purchase.

05 · Return of Funds

Your parcel reaches us, we go through it, and word follows on a yes or a no. A yes sends the refund back to the original payment method within 7–14 business days, though your bank or card issuer may draw that out before the money lands.